Refund Policy

 

 

Return & Exchange Policy - Fishinggearstore.shop

Thank you for shopping with Fishinggearstore.shop . We strive to provide high-quality fishing gear and ensure that you're satisfied with your purchase. If, for any reason, you need to return or exchange an item, please refer to our return and exchange policy below.

Return & Exchange Eligibility

• You have 30 days from the delivery date to return or exchange your item.
• Items must be unused, undamaged, and unwashed, and must include all original labels in the original packaging to be eligible for a return or exchange.
• Gift cards, downloadable software products, and perishable goods are non-returnable.

Steps for Return & Exchange

1. Contact Us:
   Before initiating a return or exchange, please contact us at fishinggearstores12@gmail.com or support@fishinggearstore.shop to request a return/exchange form. Our team will guide you through the process.

2. Packaging & Shipping:
   Follow the instructions on the return/exchange form to properly pack and ship your item back to us. Please ensure the product is returned in its original condition and packaging.

3. Processing:

   • For Refunds: Once we receive and inspect the returned item, we will notify you about the status of your refund. If approved, the refund will be processed and credited to your original payment method within 5-7 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank.
   • For Exchanges: Once we receive and confirm the condition of the item, the replacement will be shipped to you at no additional cost.

Late or Missing Refunds

• If you haven’t received a refund within the expected timeframe, please follow these steps:
  1. Check your bank account again.

If you’ve completed all these steps and still haven't received your refund, please contact us at fishinggearstores12@gmail.com or support@fishinggearstore.shop.

Cancellation Policy

• Before Shipment: If you wish to cancel your order before it has been shipped, please note that a 10% cancellation fee will apply to cover handling and restocking costs.
• After Shipment: Once your order has been shipped, we cannot cancel it. You will need to follow the return process outlined above once you receive the item.

Shipping Costs

• Return Shipping: You are responsible for the shipping costs associated with returning the item. These costs are non-refundable.
• Exchanges: If the item was defective or damaged, we will cover the shipping cost for the exchange.

Contact Us

For any questions or concerns, please feel free to reach out to us:

• Email: fishinggearstores12@gmail.com
• Support Email: support@fishinggearstore.shop

We value your satisfaction and look forward to serving you again!